How conversational business apps can solve your biggest business problems 

Ben Park, SVP of Technology at Tquila explains how conversational business applications (CBA) arms automation leaders with the solution to common enterprise-wide pain points.

In a recent survey, CEOs were asked to identify the operational area of their company that would benefit most from AI-powered solutions. One of the most frequent answers was to improve employee and consumer experiences via Conversational AI¹.

This shines a spotlight on the growing importance of Conversational Business Applications (CBA). These powerful tools go beyond basic chatbots to deliver a multitude of functionalities through Conversational AI. At Tquila Automation, this takes the form of Druid; the enterprise conversational interface that can integrate with multiple platforms, handling everything from bots answering FAQs to complex end-to-end automated workflows. 

Further enhanced by Generative AI (GenAI), the Druid platform offers automation leaders and IT professionals another string in their bow, allowing them to create automated solutions that can integrate with existing UiPath tools.  

We’ve previously talked about what Conversational AI is and how it’s helped existing customers, but what can CBA specifically do for you? 

Getting to know the Druid platform

Let’s start with the first piece of the Druid platform puzzle – GenAI. While GenAI is powerful in its ability to process and generate content, it often lacks the specific training and functionalities required to directly address enterprise needs. Yes, it’ll transform the future of work, but it’s not designed to work in isolation. Instead, it should be augmented with CBA. 

Think of GenAI as the engine of a car – it provides the underlying power for language processing and generation. But you wouldn’t try to drive a car with just the engine alone. You need the steering wheel, brakes and other controls to make it functional and usable. That’s CBA. And all of this combined amounts to Druid. 

The platform is designed to understand the nuances of your company’s operations and data, connect with various enterprise systems and tools and allow bots to tailor responses and actions to your specific needs. And it’s done with no rigid scripts, no specific keywords, no structured commands – just through natural conversation. More importantly, through CBA, businesses can create more effective and user-friendly solutions that can improve overall efficiency.  

Let’s take a closer look. 

Addressing the pain points with CBA

Many businesses, regardless of size or industry, face similar challenges that impact efficiency and productivity. Here’s how CBA can address some of these issues: 

• Repetitive tasks: CBA puts the power of automation in the hands of human users, who can drive automated processes around the business simply by talking to an AI virtual agent. 
• Communication bottlenecks and information silos: The Druid platform can connect different departments and systems, allowing information to flow seamlessly with real-time communication. Employees and customers can access relevant information through a single, conversational interface. 
• Limited employee onboarding and training: CBA chatbots can guide new hires through the onboarding process, uploading data and documentation to HR systems, answering questions, providing access to training materials and facilitating communication with managers and any necessary departments. 
• Internal Knowledge Hub: Enterprises can teach their CBA platform with their own internal policies and knowledge base, so employees can self-serve business information and HR queries. 
• Limited visibility and inventory inaccuracy: Virtual agents can connect to warehouse management systems, providing real-time inventory data and order tracking, improving visibility across the supply chain. 

Supporting more than one department

Put simply, CBA offers benefits across an entire organization. From a business standpoint, Druid offers enhanced user interaction and a more efficient way of accessing information. From a technical perspective, it provides a seamless integration of data sources as well as secure integration options​ that put its Natural Language Processing (NLP) model to use. 

The most exciting part is that any role or department can interact with a Druid conversational robot. An employee can simply say “I need to register a new leave request,​” or a procurement manager could ask, “Start the approval process for purchase order #2547-5.​” And the bot will understand.  

More than a personal assistant

Let’s look at a more detailed example. Imagine you’re swamped, juggling projects, emails and meetings. The CFO has asked you for a report on outstanding invoices. You know that means having to navigate the clunky interfaces of the organization’s ERP system. But instead of that, you can simply ask the virtual agent, “Can you develop a report of outstanding invoices and send to Cynthia in Accounts.”  

Using Druid, the bot will access the ERP system, develop the report and present it to Accounts seamlessly. This applies to a wide range of tasks, all through natural conversation and all through one interface. CBA can become your ultimate productivity tool, acting as your own personal AI assistant, while still functioning seamlessly on other tasks.  

Put simply, it allows you to work smarter, not harder. One single solution that provides a unified conversational experience for any business user. It’s integrated with enterprise systems and processes, that automate tasks and customer interactions, freeing up time to focus on higher-level responsibilities. 

1. https://www.pwc.com/us/en/tech-effect/ai-analytics/ai-business-survey.html ↩︎